Warranty & Complaints
Warranty
- All items are covered by warranty.
- Terms of warranty are as followed unless otherwise stated in supplied handbooks.
- Electrics are covered by 36 months warranty. We will not cover repairs done by third party agents unless prior authorisation by email and no refunds issued without receipt/invoice.
- Hydraulics are covered by an unlimited 3 year warranty. The fitting has a full warranty as long as it remains on the vehicle the invoice states unless ported by an authorised agent.
- Paintwork on all equipment has a back to base warranty covering 36 moths from date of invoice.
- All third party work carried out will waiver any warranties given by Ma-Ve Distribution Limited.
- Please review the UPDATES page to check on versions before you call.
Complaints Procedure
You can complain at any time to anybody about anything.
If your issue is not immediately resolved, please follow this procedure: –
- Either in writing or by email, for the attention of a manager.
- We will respond within 4 working days.
- A senior member of staff will investigate the complaint as quickly as possible.
- If needed, we will meet to discuss the issue.
- We will aim to respond in full, in writing within 28 days.
- If dissatisfied, you may appeal to the Directors who will review the case.